All domestic orders over $200 are shipped FREE via UPS GROUND. We charge a flat rate of $15.99 to ship orders under $200. The ONLY exceptions to our free shipping policy are oversized freight items like large 8’+ antennas and satellite domes. Call for details
No returns will be accepted without a Return Merchandise Authorization (RMA). The RMA number must appear on the outside of the shipping carton. Merchandise received without an RMA number will be refused and returned at sender’s expense.
Unused items returned for credit must be in original packaging including UPS bar codes, with all components, parts and accessories included and in ‘like new’ condition. Pack the merchandise using an outer carton do not write on or label the original packaging. Shipping costs are the responsibility of the customer.
If you are returning an item for repair or replacement please state the nature of the defect or reason for return.
A restocking fee or rejection of claim is applicable to the following:
- Items returned more than 30 days after date of invoice.
- Items that have been installed or used.
- Items returned without original packaging or in damaged or deteriorated original packaging.
- Items subject to a restocking fee by the manufacturer.
- Items with broken security seals or labels.
- Items that require inspection and/or testing before restock.
Non-stock items purchased on a special order basis.